Welcome to the ChaCha Support Center. We are here to help. If you have any questions, concerns, complaints, or requests regarding ChaCha, our team is ready to assist you. Please find answers to common questions below, or get in touch with us directly using the contact details provided.
The best way to reach us is by email. We will make reasonable efforts to respond to your request as soon as possible.
Support Email: contact@chachaapp.net
Company: BRIGHT UNION PTE. LTD.
Address: 120 ROBINSON ROAD #13-01 SINGAPORE 068913
Response Time: We typically respond within 1–3 business days.
You can register using your mobile phone number or a supported third-party account, including Google, Apple ID, and Facebook. After signing in, you can update your nickname, avatar, and other profile details from your personal profile page.
You can delete your account directly in the app: go to Me → Account and Security → Delete Account. Account deletion is permanent and irreversible. If you encounter issues with the in-app deletion process, contact us at contact@chachaapp.net.
Purchases of virtual items, coins, and memberships are processed through the Apple App Store or Google Play. For purchases made through the Apple App Store, please contact Apple directly at reportaproblem.apple.com. For purchases through Google Play, visit Google Play Help. For other questions about virtual items or account balances, contact us at contact@chachaapp.net.
You can report content or users directly in the app through the report option, or email us at contact@chachaapp.net. For child safety concerns, please see our Sexual Abuse Support page.
If you believe an action was taken in error, you may submit an appeal by contacting contact@chachaapp.net. We will review your case in good faith and respond accordingly.
For more information about how we operate and protect our users, please review the following: